Customer Operations Agent
Customer Operations Agent
Las Vegas, NV
Full-time
Salary: $35,560.00 to $39,520.00 /year
About Prime Trust
Prime Trust is a technology-driven financial institution that provides open banking solutions for FinTech innovators. We power financial applications, payment processors, cryptocurrency exchanges, ATS', OTC desks, crowdfunding portals, real estate platforms, brokers, investment advisors, and others with API solutions to create world-class financial services at scale
Position: Customer Operations Agent
Job Brief
We are seeking an experienced, smart, and capable Customer Operations Agent to assist our customers and provide them with an exceptional support experience. The ideal candidate will have customer support experience via email and phone - preferably with experience in the field of Finance - and general Zendesk knowledge. This individual should possess a deep understanding of what it takes to keep customers not just satisfied, but delighted.
Principal Responsibilities
Provide exceptional and timely support to customers via email and phone
Troubleshoot technical issues
Multi-task across multiple systems and applications
Coordinate and create relationships with other departments
Experience and Skills
Excellent communication, both written and oral
Obsessed with providing the best customer experience and continually improving
2+ years of customer service experience required
Familiarity with Zendesk preferred
Personable demeanor with a “can do” attitude and takes pride in helping customers
Desire to work in a fast-paced environment that evolves with customer needs
Enjoys flexing their problem solving and analytical skills whenever applicable
Self-motivated and resourceful
Ability to convey messages and ideas concisely and effectively with professionalism
Be a problem solver and continually educate yourself about our business
Establish rapport with others and cultivate relationships easily
Must have professional, confident, and out-going manner
Mature technical approach & strong organizational skills
Must have open availability to work early mornings, nights, and weekends
Work Schedule: Open Availability (from 5:00 AM - 10:00 PM Monday - Sunday)
Must be located in the Las Vegas area
Education
Associates degree or equivalent years of work experience required
Working Conditions
Job Type: Full-time position
Salary: DOE
Benefits
Flexible PTO/Paid holidays/Health, Dental, and Vision insurance for employee and dependents, which is currently 100% paid by the company, after the first of the month following 60-days of employment/cell phone reimbursement up to $100 per month