Customer Operations Agent

Las Vegas, NV

Customer Operations Agent

Las Vegas, NV

Full-time

Salary: $35,560.00 to $39,520.00 /year

About Prime Trust

Prime Trust is a technology-driven financial institution that provides open banking solutions for FinTech innovators. We power financial applications, payment processors, cryptocurrency exchanges, ATS', OTC desks, crowdfunding portals, real estate platforms, brokers, investment advisors, and others with API solutions to create world-class financial services at scale

Position: Customer Operations Agent

Job Brief

We are seeking an experienced, smart, and capable Customer Operations Agent to assist our customers and provide them with an exceptional support experience. The ideal candidate will have customer support experience via email and phone - preferably with experience in the field of Finance - and general Zendesk knowledge. This individual should possess a deep understanding of what it takes to keep customers not just satisfied, but delighted.

Principal Responsibilities

Provide exceptional and timely support to customers via email and phone

Troubleshoot technical issues

Multi-task across multiple systems and applications

Coordinate and create relationships with other departments

Experience and Skills

Excellent communication, both written and oral

Obsessed with providing the best customer experience and continually improving

2+ years of customer service experience required

Familiarity with Zendesk preferred

Personable demeanor with a “can do” attitude and takes pride in helping customers

Desire to work in a fast-paced environment that evolves with customer needs

Enjoys flexing their problem solving and analytical skills whenever applicable

Self-motivated and resourceful

Ability to convey messages and ideas concisely and effectively with professionalism

Be a problem solver and continually educate yourself about our business

Establish rapport with others and cultivate relationships easily

Must have professional, confident, and out-going manner

Mature technical approach & strong organizational skills

Must have open availability to work early mornings, nights, and weekends

Work Schedule: Open Availability (from 5:00 AM - 10:00 PM Monday - Sunday)

Must be located in the Las Vegas area

Education

Associates degree or equivalent years of work experience required

Working Conditions

Job Type: Full-time position

Salary: DOE

Benefits

Flexible PTO/Paid holidays/Health, Dental, and Vision insurance for employee and dependents, which is currently 100% paid by the company, after the first of the month following 60-days of employment/cell phone reimbursement up to $100 per month