Major Accounts Specialist - Escrow

Las Vegas, NV

Major Accounts Specialist - Escrow

Las Vegas, NV 89145


About Prime Trust

Prime Trust is a technology-driven financial institution that provides open banking solutions for FinTech innovators. We power financial applications, payment processors, cryptocurrency exchanges, ATS', OTC desks, crowdfunding portals, real estate platforms, brokers, investment advisors, and others with API solutions to create world-class financial services at scale.

Position: Major Accounts Specialist - Escrow

Job Brief

We are seeking a Major Accounts Specialist for our Customer Operations that specializes in Escrow that is accountable for customer satisfaction and expansion across the existing Prime Trust customer base. By proactive outreach and account management, the right candidate will strengthen key client relationships, identify new opportunities, maximize value to drive consumption, and help customers grow their business. This role requires both business and technical skills. The ideal candidates will be able to use their technical resources to troubleshoot issue before engaging additional engineers. Ultimately, the Major Account Specialist will be responsible for ensuring customer needs are met.

Prime Trust is growing rapidly and transforming how we accomplish our goals, so there is plenty of opportunity to bring a fresh perspective to the table. The right candidate’s personal innovation and ideas for process improvements to our work will be welcome. As new functionality becomes available, this individual will get the opportunity to work with existing clients on integrating new features while streamlining existing business opportunities. Candidates should be available to travel from time to time to meet with customers.

What we look for:

Energy and enthusiasm

Candidate who thinks outside the box and self-motivated

Act as an advocate for customers’ needs

Aptitude and motivation to learn new things quickly

A dot-connector - the candidate will quickly develop the ability to understand clients' needs and translate that into action plans for partnering closely with internal teams

An advisor - a candidate who can understand a client's current needs, as well as gain a deeper understanding of where their business is going, and able to recommend and advise on current/upcoming products and services

A candidate interested in growing a career; to break into the alternative investment space and gain direct exposure to high profile clients

Experience and Skills

Excellent communication, both written and oral

Obsessed with providing the best customer experience and continually improving

2+ years of customer service experience required

Familiarity with Zendesk preferred

Personable demeanor with a “can do” attitude and takes pride in helping customers

Desire to work in a fast-paced environment that evolves with customer needs

Enjoys flexing their problem solving and analytical skills whenever applicable

Self-motivated and resourceful

Ability to convey messages and ideas concisely and effectively with professionalism

Be a problem solver and continually educate yourself about our business

Establish rapport with others and cultivate relationships easily

Must have professional, confident, and out-going manner

Mature technical approach & strong organizational skills

Must have open availability to work early mornings, nights, and weekends

Work Schedule: Open Availability (from 5:00 AM - 10:00 PM Monday - Sunday)

Must be in the Las Vegas area


Bachelor's degree from a 4-year, accredited institution, or equivalent experience

Working Conditions

Job Type: Full-time position

Salary: DOE


Flexible PTO/Paid holidays/Health, Dental, and Vision insurance for employee and dependents, which is currently 100% paid by the company, after the first of the month following 60-days of employment/cell phone reimbursement up to $100 per month