Chargeback Specialist

Las Vegas, NV

About Prime Trust

Prime Trust is a technology-driven institution that provides open banking solutions for FinTech innovators. We power financial applications, payment processors, cryptocurrency exchanges, ATS', OTD desks, crowdfunding portals, real estate platforms, brokers, investment advisors, and others with API solutions to create world-class financial services at scale.

Position: Chargeback Specialist

Job Brief

Prime Trust is seeking a chargeback specialist that will support internal and external clients by completing a variety of tasks ranging from recurring data entry to highly complex operational functions related to card chargeback disputes, ACH reversals, wire recalls and bank information requests.

Principal Responsibilities

Research account holder payment disputes regarding ACH, wire, and card transactions using a variety of systems. Collaborate with internal departments, financial institutions and clients verbally and in writing to collect information and build strong representments

Educate clients by communicating chargeback details and procedures, assist them in responding to disputes by gathering and organizing supporting documentation, present findings to financial institutions and processors

Draft new procedures and provide updates to existing procedures as needed

Maintain records of and apply returns, reversals and fees as needed

Freeze, close and place holds on accounts and funds as needed

Demonstrate knowledge of and adherence to EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce, and support affirmative action

Follow policy and procedures; complete administrative tasks correctly and on time, and support Prime Trust, LLC. goals and values

Treat others with respect; keep commitments; inspire the trust of others; work ethically, and with integrity; uphold organizational values, and accept responsibility for own actions

Experience and Skills

3 - 5 years experience working in financial operations

Experience with card chargebacks, reversals and representments preferred

Ability to effectively troubleshoot problems and take a proactive approach in issue resolution

Basic knowledge of cryptocurrency platforms, trading and funds movement

Excellent written and verbal communication, and presentation skills

Ability to respond effectively to inquiries from internal team members and customers, and demonstrate excellence in customer service at all times

Able to adapt to frequent changes in a high-growth and fast paced environment

Ability to work effectively in a team environment, as well as accomplish work assignments under minimal supervision, and tight schedules

Must have well developed analytical skills

A strong desire to contribute to process improvement and development

Consistently execute sound judgment

Ability to handle confidential information in a professional manner

Works efficiently with a pre-defined schedule or set of existing priorities, but can also effectively prioritize situations and emergencies

Experience with MS Office, Excel and G Suite


BS/BA degree a plus or equivalent experience 

Working Conditions

This job is based in Las Vegas, NV. Culture is energetic, interactive, and growth oriented, far more of a fin tech environment than a traditional financial institution.

Job Type: Full-time position

Salary: $36,000 - $50,000 annually (DOE)


Flexible PTO/Paid holidays/Health, Dental, and Vision insurance for employee and dependents, which is currently 100% paid by the company, after the first of the month following 60-days of employment/cell phone reimbursement up to $100 per month